FAQs

Have a question?

Well we’ve got answers! Below are answers to many of the common questions we receive.

Accessing Your Class Materials

I signed up. What now?

Once you’ve registered for a class, our system will create an FDSA account for you and email your login credentials to you.

Then you’ll want to login on the FDSA website by going to www.FenziDogSportsAcademy.com and clicking on the purple login button in the top right corner.

Once logged in, you will go to the purple button again, and choose “Student Library” or “PPP Workshops” from the drop-down menu.

Clicking on one of those buttons will take you to your class, where you can choose the “lectures” button. Your lecture and all other materials for this class will be found there on the first day of your class.

Not sure when you class starts? Check the individual class page on the FDSA Pet Professionals Program page here.

Where will I find my past workshops?

In your “Student Library” or “PPP Workshops” link at FDSA.

What is your refund policy?

We offer a refund for all current PPP workshops less a $10 non-refundable processing fee if you request your cancellation at least 24 hours before the workshop begins. There are no refunds if the workshop has already begun.

To request a refund please email Sarah at PPP@fenziacademy.com with your name, the name of the class you’d like the refund for, and the email address you used to register (if possible). 

about the pet professional program

What does it cost?

Each workshop in the Pet Professionals Program costs $29.95. Each workshop is purchased separately, so you can choose to purchase as many or as few as you’d like, and start or stop the program at any time. 

How long does each workshop last?

Seven days for you to study and practice, plus three additional days for the instructor to answer questions and finish video reviews.

What is the difference between a core workshop and an elective?

Core workshops cover topics we believe are essential for all pet dog trainers. Electives allow a student to explore side topics, take a closer look at a core topic, or develop more advanced skills. If a topic requires more depth than our workshop structure provides, we also offer 6-week-long deep dive classes at FDSA as a option.

What format are lectures in?

Workshops contain the bulk of the information in a video and audio presentation.

What are CEU’s and do I care about them?

CEU stands for continuing education unit.

Some organizations certify dog trainers and require continuing education. That continuing education is earned through continuing education units, called CEUs. If you are certified by either CPDT (Certified Professional Dog trainer) or IAABC (International Association of Animal Behavior Consultants) then you may need continuing education units, and you can get them through some of the workshops in our program. Simply ensure that the workshop you are looking at offers them and make sure you request them at the end of your class, or you will not get them!

You are responsible for following our specific directions for applying for CEUs, so please take the time to answer questions appropriately so you can be properly credited for your work. You will be asked to identify “code words” from the lectures; please make a point of listening with care and then applying for your credits (directions will be provided).

If you are not certified through any organization, then you do not need CEUs, so they are not relevant to your situation and there is no reason to apply for them.

If the workshop you are interested in does not show CEUs for the organization that interests you, then that class does not offer them.

Can I ask my instructor questions about the lecture material?

Yes! However, you must submit any questions you have via the class quiz no later than the homework due date — which is always the Sunday one week after the class starts — by noon PT.

Can my work be private?

 No. The structure of our program relies on learning from each other!

Do I need to be somewhere in person?

No, all materials and assignments are completed online.

I don’t understand the relationship between FDSA and PPP. Can you help me understand that?

The Pet Professionals Program website, where you are right now, is strictly an informational website! If you are looking for information about a PPP workshop or the program itself, then you’ll want to come here.

All active pieces of the program take place on the FDSA website.

The FDSA website is where you will register for workshops, find your class materials, your library, your login information, etc. FDSA hosts all PPP workshops and maintains the PPP materials and your library.

Is the Pet professional program for me?

Are PPP Workshops right for you?

FDSA started the Pet Professionals Program (PPP) in order to provide concrete and accessible training to current and future pet professionals, but not all things are right for all people! This section is to help you decide whether PPP Workshops might be a good fit for you.

Do you have time?

Each workshop has three parts. The initial presentation will run approximately 1 hour. We strongly recommend that you budget an additional hour for practice during the week, and then the second presentation will run another hour. In total, we suggest that you budget about 3 hours per class.

That number could be higher or lower depending on how much you practice, whether you take a video recording to submit for review, and whether you have a significant number of questions about the materials.

Because you register for workshops individually, you can take them as often or as rarely as works for your schedule. We suggest taking a break during those weeks when you’re too busy to give the workshop your attention ‒ we’ll be here when you get back!

Oh, and make sure you use a calendar! You will need to keep track of the date lectures are released, and the due dates for your submissions. Instructors cannot review late work.

Do you have the financial resources?

Each workshop costs $29.95.

Are you self-motivated?

While we provide as much interaction and support as possible, we cannot structure your time or your day, nor do we monitor your choices to complete assignments, practice with dogs or videotape your work.

After you take a workshop, ask yourself … Did you enjoy this way of learning? Did you make time to work with dogs? Did you feel more skilled at the end of the practice week, and did that motivate you to continue? If you answered yes to these questions, we may be an excellent choice for you.

Do you have access to dogs?

Do you feel confident to go out and find dogs to work with? You have a wide range of options for finding dogs ‒ everything from working with your neighbor’s dogs to approaching the local shelter or rescue organizations and offering your help, but … you need to do it! You cannot become a dog trainer if you don’t train dogs, and your own pets, while a great start, are not enough. So before you commit to more workshops, we suggest you have a plan in place for finding dogs to work with if your long-term plan is to become a professional.

Do you have a basic comfort level with dog training?

While we make no assumptions about your knowledge of individual topics, for example your ability to teach a dog not to pull on a leash, we do make assumptions about your knowledge of dog training in general. You should be very comfortable in the presence of dogs and ideally have some experience training your own dogs, neighbors’ dogs, foster dogs, or maybe have experience volunteering at a local shelter. If you have absolutely no experience, volunteer somewhere and get some!

You also need a basic understanding of learning theory and common training techniques but, if you don’t, no worries! FDSA has created a free e-book on these topics, which is available to anyone who wishes to read it ‒ that means you!

This e-book will introduce you to the basics of how dogs (indeed, how all animals) learn those things we want them to do (be polite with guests) and those things we don’t want them to do (pull on a leash!). Work through this book first. Even if you’re already a trainer, a refresher never hurts!

If you work through the e-book, have some experience with training dogs and have a basic comfort level around dogs, then you should be ready for any of our entry-level workshops. If a workshop is marked “intermediate,” it assumes additional knowledge or prerequisite skills, so read the description with care. Workshops marked “advanced,” while anyone can take them, might be of the most value to a person who is already a skilled trainer and who is looking to expand their knowledge.

By the way, if the e-book has been sitting in your computer for months and you haven’t been able to motivate yourself to work through it? That might be an indication that the Pet Professionals Program is not the best fit for you. Consider taking individual workshops as they appeal to you and finding a more structured program for your route to becoming a pet professional.

Do you have access to a computer?

While you can watch the videos and listen on a smart phone, it is likely that you’re going to find it quite a bit more difficult than if you can work on a computer.

What is your temperament?

We teach using positive reinforcement methods and we strive to find approaches for changing dog behavior that are positive and pragmatic. We will teach you skills that you can use to create a more harmonious household with your clients and their companion animals.

AND … a big part of gaining compliance from your clients is going to be your attitude! Are you excited about the positive changes in the world of dog training and behavior? Can you communicate positively and with enthusiasm? Can you motivate other people to want to work with you? Can you listen to what people need from you, and put their interests above the ones you had in mind?

The dog world needs qualified and enthusiastic trainers – people who appreciate the amazing changes that are taking place around us! We can give you the skills but you need to bring the positive attitude. Your clients are doing their best, but they are absolute beginners and quite possibly unaware of what is realistic with a dog. Your job is to make them successful by teaching in a manner that can reach them. If this is an approach that appeals to you, our program may be exactly what you need.

Question not answered?

We’re happy to help!

Send your question to us via email: PPP@fenziacademy.com