The Human End of the Leash: Developing Your Client-Centered Skills


You’ve got the knowledge, you’ve got the experience, and you’ve got your ethics all figured out. You quote Pavlov in casual conversations, you’ve got a library full of FDSA classes, and years of experience volunteering at the local shelter. You can chop up a hotdog in under 30 seconds, and the timing of your click is impeccable. What else do you need to train dogs for a living? This workshop talks about a crucial skill set many of us are missing when we first start out as professional trainers: the art of relating to your clients. How do you put yourself into their shoes, establish a relationship, and empower them to reach their training goals? How do you get them to train, make progress, and have fun along the way?


  • Explaining vs. coaching: get your clients training quickly
  • Whose class is it anyway?
  • The big picture
  • Developing client buy-in
  • Your professional authority
  • Respect, empathy, and listening
  • Addressing delicate topics
  • Remain positive
  • Evaluating progress

Section 7: Go Teach! Strategies, Lesson Plans, and Organization

Scheduled to run

On Demand


Chrissi Schranz

Core Class

Approved IAABC CEUs


Approved CCPDT CEUs